According to data collected by Technology Evaluation Centers, nearly 50% of ERP implementations fail the first time around. It’s no wonder that many firms are indecisive when investing in new technology and often do nothing, settling for stagnation — no matter the amount of dissatisfaction in the current technology solution and the potential risk of diminished business growth.
In Terrapin’s customer onboarding process, a dedicated team works with your team to define project goals and milestones based on your firm’s unique needs. Typical milestones include kickoff meeting, requirements gathering, data mapping, connectivity, file automation, installation, user acceptance testing, and go-live. We break down each phase and clearly define expectations, and keep you updated at every step.
A successful onboarding revolves around building a mutual understanding of the goals and objectives of the project. It’s crucial for everyone — from executive leadership to back-office users — to be in alignment. Clear communication and a collaborative approach are key components in building this mutual understanding.
Achieving a go-live date is certainly a reason to celebrate, but our partnership doesn’t end there. We will continue to provide top-notch support and a team that is fully engaged with your organization. We have a scalable architecture to help sustain your growth, such as supporting a future M&A, which typically entails integrating new data sources. Additionally, on top of our base package, we offer a variety of services that can attend to your firm’s long-term organizational needs. As we like to say, our dogged commitment to your success is what sets us apart from other providers.