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Last year, one of our clients came to us with this question: “How do we ensure our brokerage is capturing all non-physical customer addresses in order to prevent violation of FINRA Anti-Money Laundering rules?”

Pandia, our core product, has rules in place that monitor account activity for customers who cannot provide a physical address. Last year the United States Postal Service began allowing Commercial Mail Receiving Agency (CMRA) addresses to appear exactly like a real street address, though they are in fact PO Box addresses.

Patriot Act section 326 outlines Customer Identification Program (CIP) rules requiring financial institutions to collect a residential or business street address for each account owner. The challenge before us was identifying these CMRA addresses in a few short months to prevent a possible compliance gap.

Ultimately our solution was to leverage Accuzip, a company that provides mailing software to identify these CMRA addresses. We now receive a monthly list of all CMRA addresses registered with the United States Postal Service. By importing this data into Pandia we are able to validate physical addresses on a regular basis. We’ve also implemented a daily report to flag addresses for review.

Our client was pleased with the results: “Terrapin was able to partner with Accuzip to provide a robust and nimble CMRA solution to solve for a risk to all firms required to collect and verify a physical address for their customers.”

This is one of many examples demonstrating Terrapin’s ability to swiftly and efficiently help our clients adapt to the ever-changing regulatory demands of the industry. To learn more about how Terrapin can help your firm mitigate risk and be successful at compliance, email us at or give us a call at 612-244-2300.

Terrapin Technologies provides data management solutions and a strategic partnership approach to integrate all areas of a broker-dealer’s operations including accounting, CRM, commissions, compensation, compliance, and sales reporting. When Terrapin introduced Pandia in 1995, it became one of the first solution providers to offer a secure web-based application designed specifically for broker-dealers. Pandia is an integrated and scalable suite of tools and services that gives broker-dealers the knowledge and flexibility they need to run an efficient and growing business. Terrapin Technologies is a privately held company located in Minneapolis, Minnesota.

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